QUESTIONS RELATED TO LONDON FILM WEEK

Can I watch films from London Film Week anywhere in the world?

Due to licensing restrictions, only viewers in the United Kingdom will be able to watch the London Film Week line-up.

Can I buy a ticket or a pass before the festival begins?

Yes. Tickets and Passes are now available for you to buy. However, the films will be available for streaming only during the festival dates, 1 December until 7 December 2020. Once you start to watch a film, you have a 48-hour window to complete watching it in. We recommend booking in advance for our Special Screenings and In Competition films, as they have a limited number of views available (first come first served!)

Can I rent just one film?

Yes, you can either rent just one films, just press the “rent” button on the film in order to do so. Alternatively, you can also buy a pass to get access to multiple films, but there is absolutely no obligation.



QUESTIONS RELATED TO YUZZI

Can I watch films from yuzzi anywhere in the world?

From 1 January 2021, you will be able to watch yuzzi content from anywhere in the world.We will have seven feature films available per week, with one new film added per day while one gets removed. Seven days, seven films. Simple. All the content will be available through a monthly subscription only.

When will I be able to sign up to yuzzi on a subscription-based model?

We will launch subscriptions on 1 January 2021, please visit our website for all the information from this date.



GENERAL QUESTIONS

What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Microsoft Edge and Internet Explorer. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.
Temporarily unavailable on Google Chrome, Firefox or Opera - expected back in January 2021.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later.
Safari. We recommend using the latest version of your browser as earlier versions may not be supported. Temporarily unavailable on Google Chrome, Firefox or Opera - expected back in January 2021.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.