QUESTIONS RELATED TO BERLIN FILM WEEK

Can I watch films from Berlin Film Week anywhere in the world?

Due to licensing restrictions, only viewers in Germany will be able to watch the Berlin Film Week line-up.

Can I buy a ticket before the festival begins?

Yes. Tickets are now available for you to buy. However, the films will be available for streaming only during the festival dates, 21 June until 27 June 2021. Once you start to watch a film, you have a 48-hour window to complete watching it. We recommend booking in advance, as the films have a limited number of views available (first come first served!)

Can I rent just one film?

Yes, you can either rent just one films, just press the “rent” button on the film in order to do so.



GENERAL QUESTIONS

What are the system requirements?

You will need a broadband or fibre internet connection - dial up will not work. To ensure the latest security updates are applied to your site, playback will only be supported by the latest internet browser versions. .

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Microsoft Edge and Internet Explorer. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.

You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later.
Safari. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.